Narf :: Customer Satisfaction

You are a valued customer…and we recognize that! We do not charge “resource exceeded” fees, apply crystal-clear pricing at all times, and offer tiered SLA's in our solutions!

Narf :: ICT Expertise

You need people who know their way around ICT…who doesn’t? Our team of ICT experts will do everything you want done. (And this includes the sales people, for a change.)

Narf :: Service Performance

You want a service that is blazing-fast, not staggeringly slow…we couldn’t agree more! We do not oversubscribe services, and pick the best datacenters based on performance!

Our Philosophy

10 important points

We know that we are not alone in the business, however, we operate under certain principles, which may (or may not, in your opinion) make us stand out in certain areas – and we would like to share them with you:

  1. Usually, we do not advertise “unlimited” products of any kind, because this notion is very abstract and can be interpreted in a multitude of ways. However, for the same reason, we do not have any sneaky small print conditions that may force you to pay a product 10X its real value, because you managed to… exceed the “unlimited”.

  2. In web hosting products, we do not charge you excess usage fees in absurd ways such as “per extra MB traffic generated”. If you have a product that is bound to reach its  resource limit, we will contact you when this happens and ask you what you would like to do. The recommended solution would be to apply a set charge that takes you to the next level, for one month only, and considering that our custom.plan levels are literally hundreds, this charge is bound to be quite minimal, usually below 5 €.

  3. In our custom virtual, and dedicated server products, we will find the best solution custom-tailored to you. There’s no reason to suggest a server in India if you require Europe, and vice versa. We apply the “three alternatives” principle in our Requests for Quote, where you usually will be presented with at least 3 solutions to choose from, based on your requirements, and you can then customize each solution at will.

  4. While we are not a multi-national conglomerate of companies, we take customer support extremely seriously. This is why we have created distinct support plans that all offer a Service Level Agreement (in varying degrees) – because there’s nothing more annoying than facing downtime or just sloppy support who never gets back to you.

  5. We operate on an electronic-communication principle first and foremost. Yes, there are phone support options available, but no, they are not linked to a call center in India. If you call us, you’ll find a knowledgeable sysadmin taking your calls instead. In layman’s terms, this is called “cut out the middleman”, and we are happy to do that.

  6. Customer feedback is also very important to us, and because we mean this, and do not use it as a catchy phrase, if you become a customer of ours you will receive a questionnaire every few months about your service(s). Taking a few minutes to respond will always help us become even better.

  7. We will be as formal with you as you like. Some customers prefer speaking using first names, some don’t. We treat all customers as partners, and not numbers in a spreadsheet, regardless of how you communicate with us. As such, when e-mailing us, or calling us, if you speak to us on a first-name basis, we will do that too – gladly.

  8. Our products have, in general, been designed to work out of the box, without any hassles. Clarity is paramount to our solutions, and paying for A to get 1/2 of A or 2/3 of A is not acceptable to us. What you see is what you get, no questions asked.

  9. We will always announce inconvenient things to be done, such as a server maintenance or a price increase enforced by factors outside our control, at least 14 days before they happen, or as early as possible in case they are unexpected and urgent. This way you’ll know what to expect in the near, or not so near, future.

  10. We take corporate responsibility quite seriously, and have created an Enhancing Web: Commitment Scheme to illustrate this. You can find out more about this by clicking on the link provided.